Privacy Policy

Who we are

Suggested text: Our website address is: http://nexawell.ca.

Effective Date: 01 June 2025
 Last Updated: 07 June 2025

At NexaWell, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, mobile app, AI agents, and connected devices.

1. What Information We Collect

We collect the following types of information:

  • Personal Information: Name, email, age, gender (optional), and other profile data you voluntarily provide.
  • Device Data: Information from your smartphone, webcam, or wearable wristband, such as posture, movement, heart rate, activity levels, etc.
  • Usage Data: How you interact with our platform (e.g., logins, settings, feature use).
  • Health-Related Data: Data related to ergonomic posture, mental health indicators, women’s health status (if enabled), and dental hygiene metrics (from smart toothbrush integration).

2. How We Use Your Information

We use your data to:

  • Deliver personalized health, wellness, and ergonomic insights
  • Monitor trends in posture, stress, and activity for preventive feedback
  • Generate reports, alerts, and improvement suggestions
  • Enhance your experience through AI-driven customization
  • Improve our services and develop new features
  • Ensure system integrity and user safety

We do not use your data for advertising, nor do we sell or rent your information to third parties.

 3. Data Sharing & Disclosure

We may share data only when necessary:

  • With service providers under strict confidentiality (e.g., secure data storage, app functionality)
  • When required by law, regulation, or legal process
  • With your explicit consent, for example, when connecting with healthcare providers or caregivers

All shared data is anonymized and encrypted whenever possible.

4. Data Security

We take data protection seriously. Our systems use:

  • End-to-end encryption
  • Secure storage with access controls
  • Regular audits to detect and prevent vulnerabilities

However, no system is 100% secure, so we encourage users to use strong passwords and update their devices regularly.

5. Your Rights & Choices

You have the right to:

  • Access and review your personal data
  • Update or delete your account at any time
  • Opt in/out of non-essential features
  • Request a copy of your data in a portable format

For requests, please contact: info@nexawell.ca

6. Cookies & Tracking

We use minimal cookies to enhance your browsing experience and ensure secure login. You may disable cookies in your browser settings, though some features may be limited.

 7. Children’s Privacy

NexaWell is not designed for children under the age of 16. We do not knowingly collect data from minors without parental consent.

8. Policy Updates

We may update this policy to reflect changes in technology, law, or service offerings. All updates will be posted here with the effective date.

9. Contact Us

If you have any question or concerns, please reach out to us: info@nexawell.ca